FAQ - Frequently Asked Question

When will my order be dispatched and delivered?

Once we have received your order, we will usually dispatch it within 1 to 2 work days.

Delivery with DHL usually takes 2 to 7 work days and you will receive a tracking number so that you can track your parcel.

Which shipping options are available?

We deliver our parcels to the United States with DHL, and the delivery is carried out by USPS.

The shipping cost for parcels is $12.95 and includes tracking.

The exact shipping costs for your order will be shown at checkout. Unfortunately, express delivery to the United States is not available.

You'll find more information about shipping on our shipping costs page.

How can I track my order?

You will receive an automatic confirmation email once your order has been dispatched. In this email, you'll find the tracking number, expected delivery date, and a link to track your order. If you haven't received this email, please check your spam or junk folder.

Can I choose any delivery address?

You can enter your home address, as well as the address of a package locker, parcel shop, or post office branch. Please ensure that you have entered the correct delivery address when placing your order, as the delivery address cannot be changed once the parcel has been sent.

If you notice an error in your delivery address once your parcel has been shipped, please get in touch via our contact form.

Please note that you are responsible for entering the correct delivery details when placing your order. If the delivery address we receive is incorrect and your order cannot be delivered, you will be responsible for placing a new order and covering any additional costs that are incurred.

What should I do if I don't receive my order?

If your order does not arrive within the specified time period, please contact our customer support team at info@gusti-leather.com and give them your order number.

Unfortunately, we cannot resend unclaimed or undelivered items. These items will be refunded (minus any handling fees). This does not apply to engraved items as they have been personalized. If you have any questions, please contact our customer support team via email.