Who covers the cost of a return?
Please contact our customer support team via email for information about returning your item: firstname.lastname@example.org. You will not be reimbursed by us for the cost of returning your item. However, you will be refunded the shipping costs.
Once you have contacted us about returning your item, we will confirm your return within the cancelation period (14 days). When requesting a return, please specify your reason, specific article number, and the order number for the item you are returning.
Once we have accepted the return, we will provide you with the address of our return partner within the US. You should send the article to that address at your own cost, which is non-refundable, and inform us of the tracking number. Once our return partner has received your returned item, we will get a confirmation of the receipt of the article and its condition.
We have guidelines in place that we use for quality checks of the returned items. We will then confirm the condition of the item and refund you the cost of the item based on the quality condition.