Cancelation Policy

Cancelation policy and sample cancelation form for customers

The right to cancelation does not apply to distance contracts for the delivery of goods that are not prefabricated, for the manufacture of goods that have been individually ordered or selected by a customer, or that have been clearly tailored to the customer’s personal preferences.

Cancelation Policy

Cancelation Right

The cancelation period is fourteen days from the date on which you, or a third party named by you, and who is not the carrier, has taken possession of the final shipment of goods.

You must contact us in order to exercise your right to cancelation:


In order to exercise your cancelation right, you must inform us of your decision to withdraw from the contract by means of a clear declaration (e.g., a letter, fax, or email). You may use the Cancelation Form below, however, this is not mandatory.

In order to comply with the cancelation period, it is sufficient that you inform us that you shall be exercising your right to cancel the contract before the cancelation period expires.

*Please note that this is not the phone number for our customer support team.

Effects of Cancelation

If you cancel your order and withdraw from the Contract of Sale, we will return all of the payments we have received from you to you, including delivery costs (this also includes any other costs incurred as a result of the customer choosing a non-standard delivery method, not offered by us). Customers will be responsible for paying any return shipping cost fees. These amounts shall be repaid immediately and within a maximum of fourteen days from the date on which the notice of cancelation of the contract is received by us. We will use the same method of payment used in the original transaction, unless otherwise agreed with you, for the reimbursement; you will not be charged for this repayment. We may withhold the reimbursement until we have received the goods from you, or until you have provided proof that you have returned the goods, whichever is earlier. Please return the goods to us promptly and, in any event, no later than fourteen days from the date on which you notified us of the cancelation of your contract. The deadline is met if you return the goods before the end of this fourteen-day period. You will be responsible for the direct cost of returning the goods. You may be required to pay for a possible loss of value of the goods, if this loss of value is due to the way in which you handled the goods, if they were handled in a way that is not necessary for testing the condition, properties, and function of the goods.

End of the Cancelation Policy

Sample Cancelation Form
(If you wish to cancel or withdraw from the contract, please complete the form below and return it to us.)


 - I/we hereby (*) revoke the completed contract for the purchase of the following goods (*)/ provision of the following service (*)

- Date of order (*)/Date received (*)

- Customer name

- Customer address

- Customer signature (only if completing a written copy of the form)

- Date


(*) Delete as necessary.


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