FAQ - Frequently Asked Question
1) Delivery & Shipping
Can I choose any delivery address?
You can enter your home address, as well as the address of a package locker, parcel shop, or post office branch. Please ensure that you have entered the correct delivery address when placing your order, as the delivery address cannot be changed once the parcel has been sent.
If you notice an error in your delivery address once your parcel has been shipped, please get in touch via our contact form.
Please note that you are responsible for entering the correct delivery details when placing your order. If the delivery address we receive is incorrect and your order cannot be delivered, you will be responsible for placing a new order and covering any additional costs that are incurred.
What should I do if I don't receive my order?
If your order does not arrive within the specified time period, please contact our customer support team at email@example.com and give them your order number.
Unfortunately, we cannot resend unclaimed or undelivered items. These items will be refunded (minus any handling fees). This does not apply to engraved items as they have been personalized. If you have any questions, please contact our customer support team via email.
2) Payment Methods
How can I pay for my Gusti Leather items?
We have several payment options available:
- Credit card (Mastercard, Visa, American Express)
- Apple Pay
- Google Pay
- Gift voucher
Please ensure that you have selected the correct payment method when placing your order to avoid any unnecessary delays in activating your order.
If you do not receive a confirmation email about your order 24 hours after placing your order, please contact our support team. Your payment may not have been authorized or there may have been a technical problem.
Paying with PayPal
You can pay quickly and easily using PayPal. When you have placed your order, you will be redirected to PayPal. If you already have a PayPal account, simply enter your details and confirm your payment. If you do not have a PayPal account, you can open your own account or use a guest account option to confirm your payment. Once we have received your payment, your order will start making its way to you. If you wish to return your item(s), you will be refunded using the PayPal details provided.
Google Pay is a fast and easy way to pay using the credit card saved to your Google account. You can select Google Pay as your payment method when shopping online on our website. When you’re at the checkout, simply tap the Google Pay button as your method of payment and fill in the details required. Once your order is confirmed, your delivery will be shipped. If you cancel your order, you will receive a refund via your Google Pay account.
Paying by credit card
You can pay using your credit card. We accept Mastercard, Visa and American Express credit cards. Your order will be sent once we have received your payment. If you wish to return an item or cancel your order, you will be refunded via the credit card used to complete the order. We use SSL encryption to encrypt your credit card details to ensure that they are secure.
You can use Apple Pay to pay for orders on your iPhone and iOS devices. Select Apple Pay as your payment method at the checkout. You’ll be directed to Apple Pay on your iPhone or iOS device once you have placed your order. Confirm your payment details and complete your purchase. Your items will be sent once we have received your payment. If you wish to return your item(s), your payment will be refunded via Apple Pay using the details you provided.
How do I pay using my voucher?
You can use your voucher at the checkout. Simply enter the code during the second step of the checkout process (payment method). Then click the arrow on the right-hand side to activate your voucher. You'll find more information on our info page: How do I redeem my voucher?
How do I know if my voucher has been redeemed?
The new price for your order will be displayed in your shopping basket and on your order confirmation.
Do I need to enter the voucher code exactly as it appears on my voucher?
Yes! Please enter the voucher code exactly as it appears on your voucher (including capitalized and non-capitalized letters).
Can I use my voucher more than once?
You can only use your voucher once.
Can I use multiple vouchers for the same order?
You can only use one voucher per order.
My voucher didn't work, what should I do?
Please check that you have entered the voucher code correctly (exactly as it appears on the voucher). If you have done this and the voucher still doesn't work, please contact our support team at firstname.lastname@example.org
3) Returns / Exchanges / Repairs
4) Special Orders / Engraved Items
Can I order personalized bags and accessories from Gusti Leather?
Yes! You can personalize lots of our products. You'll know which products you can engrave because the "Add your personal engraving" box is displayed on the product page next to the product image.
Simply type the text you want to engrave onto the product into the "Engraving text..." box then click "Apply engraving". You can find out more about personalizing our products here.
If you want to order more than 30 engraved products, please contact our customer support team via email at email@example.com for information about bulk discounts.
Please note that we do not offer engravings of logos or images. Engravings cannot be changed once the order has been placed.
5) Care Tips
6) Refunds & Discounts
How do we deal with VAT?
Our online selection is exclusively for private individuals. We do not sell to commercial clients.