FAQ - Frequently Asked Question

When can I return an item?

You can return your item(s) within 14 days of purchase, with or without stating a reason for the return, starting from the date on which you receive the final part of your order. Please note that engraved items cannot be returned. You can find more information about returns and cancellations here.

If you wish to return an item, please use our return portal and our customer support team will be in contact about what to do next.

Can I return all of the items from one order in the same parcel even if they arrived in multiple parcels?

Yes. Please complete all of the relevant return forms and return them with your parcel. Please note that engraved items cannot be returned as they are not covered as part of our cancellation policy.

How much does it cost to return a product?

Returns from the US:

If you wish to return an item, please use our return portal and our customer support team will be in contact about what to do next.

You can return your item(s) for up to 14 days, after this period we can't create a return label and won't be able to refund your item(s). Customers will be responsible for paying any return shipping cost fees.

Where do I get a return label?

Do you want to return one or more products from your order? You can return individual items from your order here. We're sorry you want to return your item(s) but we're happy to help.

If you wish to return an item, please use our return portal and our customer support team will be in contact about what to do next. 

Please note that engraved items cannot be returned as they are not covered as part of our cancellation policy.

Can I exchange an item in my order?

Unfortunately, we don't offer exchanges. If you're unhappy with your purchase, you can return your item(s). Once we have received the returned item(s), we will refund the purchase amount. In the meantime, you can order the new item(s) so you don't have to wait until we've refunded your order. Unfortunately, we can't offset the difference in cost of the item(s).

If you wish to return an item, please use our return portal and our customer support team will be in contact about what to do next.

My Gusti Leather product needs to be repaired. Shall I send it back? Who will cover the cost of the repair?

Please contact info@gusti-leather.com and describe the issue, including photos where possible.

In most cases, Gusti Leather will suggest a repair and cover the cost of the repair, within 1 year of the original purchase. If the purchase was made more than 1 year ago, or if there is a fault due to the product being handled incorrectly, a service fee may be charged. We do not provide a warranty for zips, so you will be responsible for any zip repairs.

We do not repair items at our warehouse in the EU, as this can be expensive for you and for us because of customs charges. Once we have inspected the damaged item via photos, we will offer a discount or local repair. This is decided on an individual basis. Please email us at info@gusti-leather.com for more details.