FAQ - Frequently Asked Question
1) Delivery & Shipping
When will my order be delivered?
Orders are usually shipped within approx. 5 to 7 working days for UPS or 10 to 15 days with Deutsche Post. Orders containing engraved items will require an additional 1 to 2 working days.
Can I choose any delivery address?
You can enter the address of a package locker, parcel shop or postal service branch. Please ensure that the delivery address is correct. If the parcel is missing or has the wrong information, we cannot be held liable for its return.
Will my order be sent again if the original delivery failed because of an incorrect address?
Our customers are responsible for entering the correct details when ordering. If the delivery address we receive is incorrect and the order can then not be successfully delivered, it is the customer’s responsibility to place a new order. Any additional costs incurred are also to be covered by the customer.
What should I do if I don't receive my order?
If your order does not arrive within the specified time period, please contact our customer support team at firstname.lastname@example.org and give them your order number.
Unfortunately, we cannot resend unclaimed or undelivered items. These items will be refunded (minus any handling fees). This does not apply to engraved items as they have been personalized. If you have any questions, please contact our customer service team via email.