FAQ - Frequently Asked Question
6) Refunds & Discounts
How quickly will I get a refund?
We normally refund the money within 14 working days once we have received the returned item. We apologize for any inconvenience if the process takes any longer than this. Please ensure you have provided the correct data in your return form to help us speed up the process.
Can I get a discount if I am a dealer/shop owner?
No, we no longer offer dealer discounts. We apologize for this inconvenience.
Can I have a discount on bulk orders?
In most cases, we do not offer bulk discounts. However, we may offer discounts on orders over $2238.31 (€2000). Please contact our customer support team at firstname.lastname@example.org
How do we deal with VAT?
Our online selection is exclusively for private individuals. We do not sell to commercial clients.